Frequently Asked Questions

FAQ Videos

How to Buy and Sell items on OPSkins

How to sell items on OPSkins

  1. Visit the sell page and select the items you wish to list for sale by choosing the game and clicking on the item
  2. An auto-price will populate based on the history of previous sales. If you wish, you also have the ability to edit the list price
  3. Click “Next” and then “List items for Sale”
  4. Your item is listed on the market, and you will be notified when a buyer purchases it
  5. You will be paid immediately if the buyer re-lists your item for sale or removes the item from their OPSkins Inventory. If the buyer purchases your item and does not immediately withdraw it, you will be paid after their refund period ends (5 minutes). The earnings from your sale will automatically be applied to your OPSkins Wallet Funds balance, where you can use it to buy other items or cashout

How to buy items on OPSkins

  1. You can either use the “Buy Now” button to complete the checkout process immediately or add the item to your cart
  2. Click the cart icon to go to the checkout page
  3. Choose "Checkout & Store" to send your item(s) to your OPSkins Inventory, where you can re-list them for sale or send them to WAX ExpressTrade. Storing your item(s) in your OPSkins Inventory will allow you to refund the item(s) for up to five minutes (note that if you refund an item and purchase it again at a later date, you will not be able to refund it again). You can read more about your OPSkins Inventory here

Please note that when purchasing an item, you will only be able to use one type of currency. It is not possible to combine multiple currencies to purchase a single item.

Features for Sellers

Premium subscriptions

Premium subscriptions are a way for you get some other perks. A premium subscription gives you:

Free Featured status does not mean you get to pick any $1000 knife on the front page each month and get it for free. "Featured" means that the $3.00 surcharge is waived when you want to "Feature" your item.

You can manage your account’s subscriptions here.

How to edit an item's price

You can only edit the price of an item if it is currently listed for sale on OPSkins and it has not been sold already.

  1. Click on your name in the upper right hand corner
  2. Click Manage Sales
  3. Find the item you want to change and click "Manage"
  4. Edit the "Sale Price" field and click "Update My Item"
  5. You can change the price of all items at once using our bulk item repricing tool. You can find details about the bulk item repricing tool here.

You may only change an item’s price 10 times per day.

How to feature your item

Give your items premium exposure, increasing their chances of being seen by buyers.

  1. Click on your name in the upper right hand corner
  2. Click Manage Sales
  3. Find the item you want to change and click "Manage"
  4. Click on one of the buttons to apply the addon package, such as "Featured" or "Instant Field Inspection™"

How to get your item back

If you decide you no longer want to sell your item, you can have it returned to your OPSkins Inventory.

  1. Click on your name in the upper right hand corner
  2. Click Manage Sales
  3. Find the item you want to return and click "Manage"
  4. Click the “Cancel and Return my Item” button

How to choose which currencies to accept

Sellers can choose which currencies they accept when their items are sold. Buyers are able to pay for items using several different currencies and by default, the earnings from the sale will be added to the seller's OPSkins Wallet Funds balance. However, by changing the settings here, sellers can choose to accept other currencies directly and they will be added to the associated account balance.

How to cashout OPSkins Wallet Funds

You may cashout your wallet funds on the Cashout page. You will only be shown the available cashout options based on how much you have in your wallet.

Minimums and other limitations may apply, depending on your cashout method. Details on each cashout method are available on the cashouts page.

Features for Buyers

Buyers Club subscriptions

When an item is listed at least 15% below the suggested price and the suggested price is at least $5.00, the item will be exclusively available to users with a Buyers Club subscription for five minutes. Members of the Buyers Club may only purchase one item matching this criteria per day. The limit can be increased by purchasing further Buyers Club Booster Packs.

If you purchase a Buyers Club item and decide to refund the item, it will not count against your daily Buyers Club limit. The Buyers Club helps to eliminate bots from sniping the best deals before real users get a chance.

You can manage your account’s subscriptions here.

Advanced Search

OPSkins has a robust Advanced Search functionality. You can learn more about how to use OPSkins Advanced Search functions here.

General FAQ’s

Do I have to be 18+ to use OPSkins?

Yes, OPSkins is age restricted. You must be 18 years of age or older to use our services. The company reserves the right to ask for proof of age from any customer and customer accounts may be suspended until satisfactory proof of age is provided.

What is WAX ExpressTrade?

WAX ExpressTrade is a free, instant peer-to-peer trading service. What does WAX ExpressTrade mean for you, an OPSkins customer? Instead of listing an item for sale on OPSkins or purchasing one, you can simply trade items back and forth with other users instantly, and for free.

To get started, visit trade.opskins.com to get your WAX ExpressTrade URL in your Account Settings. From there, you can transfer items from your OPSkins Inventory to your ExpressTrade inventory.

To learn more about WAX ExpressTrade, click here.

What are NFT items?

NFTs are blockchain-based tradable items, usually for use in online games (but not always). CryptoKitties are perhaps the most well-known NFTs since the game went viral in late 2017, but there are hundreds of different types. Each NFT is completely unique – there are certain characteristics of each individual token that make it different from other similar tokens (think Battle-Scarred vs. Factory New, or a regular basketball vs. a basketball signed by LeBron James).

Since each NFT can be distinguished from each other, this creates scarcity and therefore the value of each token can change considerably from one token to another.

With NFTs, ownership is decentralized, so your items can never be banned, destroyed, replicated, or subjected to trade holds. Owners of NFTs truly own their items since they are blockchain-based, and there is no centralized entity controlling the existence of your item.

To learn more about NFTs including how they’re created, traded, and more, click here.

What security features does OPSkins offer?

OPSkins offers customers a variety of security features, including 2FA, self-locking accounts, and more. To view your account’s security options, click here.

How can I enable 2-Factor Authentication on my account?

We strongly recommend that you enable 2-Factor Authentication (2FA) on your OPSkins™ account, as this will help to keep your account as safe as possible. 2FA protects your account by requiring a unique code from an app on your mobile device every time you sign in to OPSkins™. You will need to download a free 2FA application on your phone. 2FA apps are available for Android, iPhone, and Windows Phone. Visit your Account Page > Account Settings > Account Security to enable Two-Factor Authentication. Then, use your 2FA mobile app to scan the QR code that appears and follow the instructions to enter your verification code.

Where can I see my transaction history?

You can see your full transaction history on your account page under “Transaction History”

How can my account be whitelisted?

For some actions on the site, such as adding large amounts of funds with PayPal, you must become an OPSkins whitelisted customer. Whitelisting is necessary to prevent fraud. We offer options that do not require whitelisting. To become an OPSkins™ whitelisted customer, visit your account page and complete the "Billing Information" and "Whitelisting Information" sections. If you have questions about the process, please contact our 24/7 Customer Support department. If you do not wish to be whitelisted there are other payment options on the Add Funds page.

Why do some payment methods have different fees than others?

OPSkins™ offers different payment options to suit a variety of user's payment preferences. Each payment processor has their own unique fee structure. Any applicable fees will be displayed when you complete your payment.

How are Suggested Prices determined?

Suggested prices are based off the median sale price on the market.

How do I contact OPSkins?

Our Customer Support department is open 24/7 and accessible here. All tickets are answered by a real person. Our average support ticket response time is less than five minutes.

Useful Tools

Common Payment Issues

PayPal Payments

PayPal Payments cannot be made if you are on a VPN or using a mobile device.

Every customer has a limit when adding funds with PayPal. To raise that limit, you will need to go through the whitelisting process.

G2A Payments Pending or Rejected

G2A Pay payments are held for review by G2A Pay and the processing times can fluctuate. You will need to contact G2A Pay for more information regarding their processing times.

G2A Pay payments are sometimes rejected by G2A Pay. We have no control over this and you will need to contact G2A Pay directly for a full refund.

Skrill Payments

Skrill payments are sometimes not processed correctly. If you do not see the money in your wallet within 20 minutes after you deposited the funds, please contact our 24/7 Customer Support department. When submitting your “Billing Issue” support ticket, be sure to provide the Skrill Transaction ID. The Skrill Transaction number will start with the number “2” and has 10 digits.

Other Payments

Please contact Customer Support for issues with any other payment methods.

Common Cashout Issues

PayPal Cashouts

PayPal standard cashouts can take up to 30 hours to process and 1-hour cashouts can take up to 1-hour to process.

If you do not claim your PayPal cashout within a certain amount of time, you cashout will be marked “Unclaimed”. Check to make sure your cashout email address is correct on the cashout page and you are signed into your PayPal account. If you are still unable to claim your cashout, you will need to contact PayPal for further assistance.

Skrill Cashouts

Skrill cashouts are usually instant. However, sometimes a Skrill cashout can fail. A customer support ticket will be created automatically for you if this is the case.

Other Cashouts

Please contact Customer Support for issues with any other cashout methods.

General Refund and Cashout Policy

OPSkins customers are in control of their OPSkins Wallet Funds. The funds in a customer's account are not owned by OPSkins and purchased wallet funds can be refunded according to the following limitations and policies:

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