Frequently Asked Questions

How It Works

Flow of Sale

  1. Add your item to the sale queue from the sell page
  2. Click "Deposit Items".
  3. An OPSkins bot will send you a trade offer. The trade offer will contain a security token that should match the one displayed on the site.
    • The purpose of this token is to prove the authenticity of the bot. If the token the bot sends you does not match the token in your account page, do NOT accept the trade and alert an OPSkins team member immediately by creating a Support Ticket.
  4. You have 5-60 minutes to accept the trade offer before it automatically expires, depending on the busyness of the bot.
    • If you do not accept the trade offer within the 5-60 minute window, you can have the offer re-sent by going to your account page and clicking "Re-send trade offer" under "Item Listings and Sales".
  5. Someone purchases your item.
  6. If the purchaser re-lists your item for sale or it is delivered through Steam, you will be paid immediately. If they purchase your item and leave it in the site, you will be paid after their refund period ends (5 minutes). Your earnings will automatically be applied to your OPSkins Wallet Funds balance, where you can use it to buy other items, or cashout for real-life money.

Flow of Purchase

  1. Add a skin to your cart
  2. Click the cart icon to go to the checkout page
  3. Choose "Checkout and Deliver" to have your item(s) delivered to your Steam inventory (no refunds will be available), or choose "Checkout and Store" to store your item(s) in your OPSkins Inventory, where you can re-list or withdraw them at a later time. Storing your item(s) in your OPSkins Inventory will allow you to refund the item(s) for up to five minutes (note that if you refund an item and purchase it again at a later date, you will not be able to refund it again). You can read more about your OPSkins Inventory here.
  4. Once you opt to withdraw your item, the bot with your item will send you a trade offer.
  5. If you accept the trade offer, your item will go into your Steam inventory. If you don't accept the trade offer, the item will go into your OPSkins Inventory instead and cannot be refunded.

*When purchasing an item you will only be able to use funds or Operation Points. You are not able to use both to pay for the same item.

Featured Items

Featured Items are given premium exposure on our main page, and they are the first thing anyone sees when visiting OPSkins.com.

Private Listings

When you list an item privately your item will not show up on OPSkins search or browse pages. This is a great option if you have a pre-arranged deal and want to use OPSkins as a middle man without the possibility of someone else purchasing the item. You can get the URL to your private listing by going to your account page and clicking the name of the item under 'Item Sales'

How To

Get Your Trade URL

Your trade URL is needed so that the bot can send you trade offers without being on your friends list. Your trade URL MUST match your Steam account used on OPSkins, or you will not get any trades.

  1. While logged in, click on your name and go to Account
  2. Select "Advanced Options" in the left-hand-side menu
  3. Click on the button that says "Get it" next to the trade URL box. You will be redirected to Steam.
  4. At the bottom you will see your trade URL. Copy and paste it into the box in your Account page (please note your inventory privacy in Steam must also be set to public) Click "Save Information".

Edit an Item's Price

You can only edit the price of a item if our bot is currently holding it, and it has not been sold already.

  1. Click on your name in the upper right hand corner
  2. Click Manage Sales
  3. Find the item you want to change and click "Manage"
  4. To change the price, edit the "Sale Price" field and click "Update My Item"
  5. You can change the price of all items at once using our bulk item repricing tool. You can find details about the bulk item repricing tool here.

You may only change your item price 10 times per day.

Feature Your Skin

Give your items premium exposure.

  1. Click on your name in the upper right hand corner
  2. Click Manage Sales
  3. Find the item you want to change and click "Manage"
  4. Click on one of the buttons to apply the addon package, such as "Featured" or "Instant Field Inspection™".

Get Your Item Back

If you decide you no longer want to sell your item, and have it returned to you.

  1. Click on your name in the upper right hand corner
  2. Click Manage Sales
  3. Find the item you want to return and click "Manage"
  4. Click the return button

Cashout Wallet Funds for Real Money

You may cashout your wallet funds via PayPal or Bitcoin on the Cashout page under your name. The minimum cashout is $5.00 USD. You will only be shown the available cashout options based on how much you have in your wallet, so if you have less than $5.00 you will not see any cashout options. We offer two types of PayPal cashouts: one-hour cashouts which are sent to your PayPal account in an hour or less, and standard cashouts which are issued 4-7 days after they are requested. One-hour cashouts will be assessed a 5% fee. Bitcoin cashouts are issued 4-7 days after they are requested, and they require your account to be whitelisted.

Get Your Account Whitelisted

You must have a whitelisted account to cashout to Bitcoin or to make large PayPal deposits. This is necessary to prevent fraud. We offer options that do not require whitelisting. If you do not want to be whitelisted for deposits, you can use PayPal offered through G2A Pay, or any other payment method listed on the Add Funds page. If you do not want to be whitelisted for bitcoin cashouts, you can cashout to PayPal instead. To become an OPSkins whitelisted customer, visit your account page and complete the "Billing Information" and "Whitelisting Information" sections, then submit a whitelisting request to the ID Verification support department.

Enable 2-Factor Authentication on Your Account

We strongly recommend that you enable 2-Factor Authentication on your OPSkins account, as this will help to keep your account as safe as possible. Two-factor authentication (2FA) protects your account by requiring a unique code from an app on your mobile device every time you sign in to OPSkins. You will need to download a free 2FA app on your phone. 2FA apps are available for Android, iPhone, and Windows Phone. Visit your Account Page > Account Settings > Account Security > Enable Two-Factor Authentication. Then, use your 2FA mobile app to scan the barcode that appears and follow the instructions to enter your verification code.

Why is my item in a trade hold?

There are two types of trade holds that your items can be in: a Steam trade hold which affects every game, or a Daybreak trade lock which only affects H1Z1. To avoid a Steam trade hold, you must have a Steam Guard Mobile Authenticator enabled on your Steam account. You can read more about Steam trade holds here. H1Z1 trade locks apply to any H1Z1 item listed for sale, and last seven days. You can view H1Z1 items that are still in the trade hold period by visiting your Account Page > Item Listings and Sales > filter by Awaiting Pickup.

Why do some payment methods cost more than others?

OPSkins offers different payment options to suit a variety of user's payment preferences. Each payment processor has their own unique fee structure. Any applicable fees will be displayed when you complete your payment.

How Long Does it Take to Get a Trade Offer?

Trade offers are sent instantly. If your trade offer takes longer than 15 minutes from the time you checked out or placed an item for sale, please send in a Support Ticket.

What are Premium Subscriptions?

Premium subscriptions are a way for you to essentially "buy down" your CS:GO commission, and get some other perks along the way. A premium subscription gives you:

Seller fees are calculated at purchase time. If you currently have items on sale and you upgrade to premium, your items will automatically be calculated to the new percentage when they are sold. The same rule applies if your subscription runs out.

Free Featured status does not mean you get to pick any $1000 knife on the front page each month and get it for free. "Featured" means that the $3.00 surcharge is waived when you want to "Feature" your item.

What is Buyers Club?

When an item is listed at least 15% below the suggested price, and the suggested price is at least $5.00, the item will be exclusively available to users with a Buyers Club subscription for five minutes. Members of the Buyers Club may only purchase one item matching this criteria per day. The limit can be increased by purchasing further Buyers Club subscriptions (they stack!).

If you purchase a Buyers Club item and decide to refund the item, it will not count against your daily Buyers Club limit.

The Buyers Club helps to eliminate bots from sniping the best deals before real users get a chance. Anyone caught botting buyers club items will be permanently banned without warning.

How Market Prices are Determined

Market prices are based off of the median sale price of the market.

Item Missing From Your Inventory

If an item is marked as "Missing From Your Inventory," then Steam didn't report to us that we received the item, but Steam could not find it in your inventory. This can happen if you trade the item away, modify it, or if an error occurs when accepting the trade. Please check if the item is still in your inventory. If it is, please re-list it. If it is not still in your inventory, please contact support.

PayPal Problems

Flowchart

G2APay: Payment Declined

I was charged, but my payment was declined!

G2A Pay will sometimes decline payments after they are paid. This is not within our control, and you will need to contact G2A Pay directly for more information if this happens. If your payment is declined, G2A Pay will issue a full refund. However, due to how the global financial system works, this refund may take up to seven business days to appear in your account.

I get an error that says "We are sorry, but your transaction has been declined by our security system."

This error means that your payment was declined by G2A Pay. We don't control this aspect of the transaction, so you will need to contact G2A Pay directly for more information.

General Refund and Cash-Out Policy

The user is in control of their OPSkins wallet funds. Funds are not owned by OPSkins, and users can cashout or refund their wallet funds as desired, according to the following limitations and policies:

PayPal Refund Policy

BitPay Refund Policy

G2A Pay Refund Policy

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