Your trade URL is needed so that the bot can send you trade offers without being on your friends list. Your trade URL MUST match your Steam account used on OPSkins, or you will not get any trades.
Some people are reporting kaspersky is blocking this page for whatever reason. If the page does not load for you and your using kaspersky please try whitelisting the site.
You can only edit the price of a item if our bot currently has it, and it has not been sold already.
If you decide you no longer want to sell your item, and have it returned to you.
You may cashout your wallet funds via PayPal or Bitcoin on the Cashout page under your name. The minimum cashout is $5.00 USD. You will only be shown the available cashout options based on how much you have in your wallet, so if you have less than $5.00 you will not see any cashout options. We process all cashouts manually to check for accuracy. Because of this we may take up to 7 days to process your request.
Private listings are just that. When you list an item privately your item will not show up on OPSkins search or browse pages. This is a great option if you have a pre-arranged deal and want to use OPSkins as a middle man without the possibly of someone else purchasing the item. You can get the URL to your private listing by going to your account page and clicking the name of the item under 'Item Sales'
OPSkins offers different payment options to suit a variety of user's payment preferences . As a result of the fees we are charged associated with the different payment options, each payment option has a particular set of fees you will be charged in order to use that payment method. OPSkins will pay fees on received money for certain payment options, but in order for us to remain competitive and keep our commission charges low, we are forced to up charge some of payment methods.
Trade offers should be instant. If your trade offer takes longer than 15 minutes from the time you checked out or placed an item for sale, please send in a Support Ticket.
Subscription packages are a way for you to essentially 'buy down' your commission, and get some other perks along the way.
If you currently have items on sale and you upgrade to a subscription, your items will automatically be calculated to the new percentage when they are sold. Same rule applies if your subscription runs out.
Free Featured does not mean you get to pick any $1000 knife on the front page each month and get it for free. 'Featured' means that the $3.00 surcharge is waived when you want to 'Feature' your item.
Market prices are based off of the median sale price of the market.
If an item is marked as "Missing From Your Inventory", then Steam didn't report to us that we received the item, but Steam could not find it in your inventory. This can happen if you trade the item away, modify it, or if an error occurs when accepting the trade. Please check if the item is still in your inventory. If it is, please re-list it. If it is not still in your inventory, please contact support.
G2A will sometimes decline payments after they are paid. This is out of our control, and you will need to contact G2A directly for more information when this happens. After your payment is declined, G2A will issue a full refund. However, due to how the global financial system works, this refund may take up to 7 business days to appear in your account.
This error means that your payment was declined by G2A. We have no control over this, and you will need to contact G2A directly for more information.
The user is in control of their OPSkins wallet funds. Funds are not owned by OPSkins, and users can cashout or refund their wallet funds as desired, according to the following limitations and policies:
PayPal Refund Policy
BitPay Refund Policy
G2A Pay and PaymentWall Refund Policy
Canadian law requires OPSkins to collect sales tax from Canadian customers on behalf of the Canadian government. Previously, taxes were collected from Canadian customers on the purchase of OP Points. Now that we've changed the site so that items are transacted in USD instead of OP Points, we are no longer collecting sales tax on the purchase of Wallet Funds. Instead, effective as of 3/26/16, sales tax will be collected from Canadian customers on the following transactions:
The tax rate varies based on your province. Customers will be charged the following sales tax rates:
These taxes are collected by OPSkins on behalf of the Canadian government. This does not constitute additional fees charged by OPSkins, we are merely required to collect the tax amount and send it to the Canadian government in accordance with Canadian tax law.
For example: If you are a resident of New Brunswick province, you purchase a Premium Member Subscription, and sell an item on OPSkins for $20 USD, OPSkins will collect from you a total of $0.91 USD in sales tax ($0.78 tax on the subscription, and $0.13 tax on the commission of the sale)
If you are a resident of Quebec, you are a regular member (without a subscription), and sell an item on OPSkins for $50 USD, OPSkins will collect from you a total of $0.75 USD in sales tax (a $50 sale x 10% commission = $5 commission. Tax rate of 14.975% charged on $5 = $0.75)
If you are a resident of the United States, you purchase a Premium Member Subscription, and sell an item for $300, OPSkins will collect $0 in sales tax because you are not Canadian.
Users of all countries besides Canada will see a checkbox on their account page that requires users to indicate whether or not they are responsible to pay Canadian taxes. In order to avoid problems with your account and delays with your purchases, ensure that the box is checked if you are not Canadian resident.